This page provides a detailed overview of how 5 sim collects, uses, and protects your personal information. Please read the full privacy policy carefully before using the platform.
When you register on 5 sim, we collect your name, mobile number, email address, and date of birth. National ID or passport details may also be requested for identity verification purposes. When you use our platform, your device type, operating system, browser version, and IP address are automatically logged. For payment transactions, partial account details from bKash, Nagad, or Rocket are stored, but your full PIN or password is never collected. Your gaming activity, betting history, and time spent on the platform are also recorded in our system and used to improve service quality.
Collected data is primarily used to manage your account, process transactions, and provide customer support. By analyzing your gaming habits, we generate more relevant game recommendations and personalized offers. Your login activity and transaction patterns are monitored to ensure platform security and prevent fraud. Data may be stored and disclosed in accordance with regulatory requirements to comply with applicable laws in Bangladesh. With your consent, we may notify you about new games, promotions, or platform updates via SMS or email, and you may withdraw this consent at any time.
Your personal data is protected using SSL encryption technology, which prevents third-party access during data transmission. Our servers undergo regular security audits, and only authorized personnel can access user data. Passwords are always stored in hashed form, so no employee can ever see your actual password. If a suspicious login attempt is detected, account protection measures are automatically activated and you are notified immediately. However, no method on the internet is 100% secure, so you are also responsible for keeping your own device and password safe.
5 sim never sells or rents your personal information. However, necessary data is shared with approved payment gateways such as bKash, Nagad, and Rocket for payment processing. In cases of legal obligation, information may be disclosed at the direction of relevant government authorities or courts in Bangladesh. Third-party technology service providers for our platform operate under strict confidentiality agreements and may not use your data for their own purposes. In the event of a company merger or acquisition, user data may be transferred to the new entity, but the protections under this policy will remain in place.
Our website uses cookies to enhance your browsing experience. Session cookies keep you logged in and are automatically deleted when you close your browser. Persistent cookies remember your preferences and settings, providing a more convenient experience on future visits. You can disable cookies from your browser settings, though some platform features may not function properly as a result. We do not use third-party advertising cookies, and your browsing data is never shared with advertisers.
You may request a copy of your stored data at any time, and we will provide it within a reasonable timeframe. Contact our support team to correct any inaccurate or outdated information, and we will update it promptly. After closing your account, you may request deletion of your personal data; however, certain information may need to be retained for a specified period due to legal obligations. The option to opt out of marketing communications is always available and can be easily changed from your account settings. Contact our support team to learn more about your privacy rights.
5 sim's services are exclusively for individuals aged 18 and above. We do not knowingly collect information from minors, and any such account, if identified, will be immediately closed and the associated data deleted. If a parent or guardian believes their child has registered on our platform, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
If you have any questions or concerns about this privacy policy, please contact our support team. Our email: [email protected]. For more information, visit our Terms & Conditions and FAQ page as well.
Your data is secure at 5 sim, and your privacy is our priority. Join today and enjoy the best mobile gaming experience in Bangladesh.